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Please
read our Terms and Conditions of Sale
Orders
Orders may be placed by telephone, or via the web store.
To order by telephone - just advise the item reference numbers and
your card details.
Postal payments may be made with cheque or P.O. (Payable to Crystal
Earth).
A receipt will be included with your consignment.
Ordering
Simply add the items to your shopping basket and place the order.
The total price shown is the price you pay!
We do ask for a minimum order of £8.00 on the retail site and
£200.00 for wholesale orders
Delivery
We normally dispatch orders within 1 working day for stock items and
items advertised on the web pages are usually in stock. 98% of
orders are dispatched within 24 hours. If we have a temporary
shortage, we will contact you to advise the anticipated delay
period.
Returns
Please contact us
via the feedback form at the top of the page requesting a Returns
Number. (Returns must be made with a returns number so that we know to expect your
return). On receipt of the returned item we will exchange or refund payment
within 14 days after receipt.
Please advise any damage or shortages in your delivery within 7 days
of receipt. We will exchange or refund payment within 14 days after
receipt of goods deemed to be faulty or damaged when we receive the
returned items.
When returning items, please ensure they are securely packed and
obtain a 'proof of posting' certificate and the necessary insurance
from your Post Office or carrier.
Please note that any item shipped without purchasing Insurance is done so entirely at the buyers
risk. We will not be responsible for postal damage or loss of uninsured items.
Money back or exchange
is at our discretion within 7 days of purchase minus shipping and handling charges, with no exception.
Privacy
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with
the Data Protection Act 1998)
We collect information about you for 2 reasons: firstly, to process
your order and second, to provide you with the best possible
service.
We will not e-mail you in the future unless you have given us your
consent.
The type of information we will collect about you includes:
your name, address, phone number, and email address. We do not hold
any payment information as we utilise industry standard Secure
Sockets Layer (SSL) technology to encrypt credit/debit card details
.
We will never collect sensitive information about you. The
information we hold will be accurate and up to date. You can check
the information that we hold about you by emailing us. If you find
any inaccuracies we will delete or correct it promptly.
We may use technology to track the patterns of behavior of visitors
to our site. This can include using a "cookie" which would
be stored on your browser. You can usually modify your browser to
prevent this happening. The information collected in this way can be
used to identify you unless you modify your browser settings.
Problems, questions, complaints and queries ? Customer
Support and Service
We want all our customers to be completely satisfied with our
service. If you are not satisfied with any aspect of our goods or
service please contact the Sales Department immediately
The office is open 09.30am to 5pm every day except Sundays and Bank
Holidays.
We will send you the following: - an acknowledgement of your
complaint within 3 working days - a full reply to your complaint
within 14 days (within 7 days by email) If, for some reason, we
cannot deal with your complaint within these time limits, we will
give you a reason for the delay, and a date by which your complaint
will be dealt with.
This does not affect your statutory rights as a consumer
When you place an order by the internet or other methods, you are
consenting to the terms above.
The above information is to assist our customers and does not
affect your statutory right
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